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Web Hosting FAQ


What is the Portal / Control Panel?

Execulink has a couple of different web-based website management interfaces available. One is named Portal (formerly the WebSiteOS), and one is called the Control Panel. Both interfaces provide access to various tools/applications that clients may find useful for managing their hosted website(s).

Portal

  • Portal is, by far, the more advanced of the two website management interfaces, with access to a slew of different website management tools and applications.
  • Portal is available to all web hosting packages hosted on any of the following servers, though the tools/applications available will vary from package to package:
    • plushosting.execulink.com
    • basichosting.execulink.com
    • hostpointing.execulink.com
  • You can determine which server your site is hosted on by consulting the table below.
    • If the Server Host Name listed beside your web hosting package is one of those three above, your package should come with Portal access.
    • (Basically, this covers almost all hosting packages except for the MOZ, MGL, and Odyssey offerings.)

Control Panel

  • Control Panel is a very basic website management interface that provides access to a handful of pre-written CGI scripts that can be used on client websites.
  • Control Panel is only available on MOZ web hosting packages.

How do I log in to my Portal / Control Panel?

To log in to your Portal or Control Panel, browse to the appropriate page (specified below) and enter your web hosting credentials.

If you cannot remember your web hosting credentials, please reach out to our Technical Support team via phone (1-877-393-2854) or e-mail (corpsupport@execulink.com). Be advised that login credentials can only be provided or verified for a validated contact on your account.


Where do my DNS records need to point to for Execulink's web hosting services?

Your domain's blank and WWW records (what are these?) should be set up as A records pointing to the corresponding Server IP for your web hosting package, as specified in the table below.


What is my web server's host name / IP address?

The following table lists the various web hosting packages that Execulink offers (or has offered), along with the server host names and IP addresses that can be used for connecting via FTP. The listed Server IP address for each package can also be used as the DNS A record for a domain's website.

Package NameServer Host Name
(Can be used for FTP)
Server IP
(Can be used for FTP & DNS records)
Current Web Hosting Packages
Web Hosting (Basic) plushosting.execulink.com 216.251.43.98
Web Hosting Premium plushosting.execulink.com 216.251.43.98
Web Hosting Ultra plushosting.execulink.com 216.251.43.98
MOZ Web Hosting ftp.execulink.com 199.166.6.15
Current Domain Forwarding/Pointing Packages
Domain Forwarding / Pointing hostpointing.execulink.com 216.251.43.96
Grandfathered Web Hosting Packages
Basic Web Hosting basichosting.execulink.com 216.251.32.92
Lite Web Hosting basichosting.execulink.com 216.251.32.92
SOHO Basic Web Hosting basichosting.execulink.com 216.251.32.92
SOHO Personal Basic Web Hosting basichosting.execulink.com 216.251.32.92
 
SOHO Extreme Web Hosting plushosting.execulink.com 216.251.43.98
SOHO Plus Web Hosting plushosting.execulink.com 216.251.43.98
Basic Frontpage Hosting plushosting.execulink.com 216.251.43.98
Bronze Web Hosting plushosting.execulink.com 216.251.43.98
Bronze ASP Web Hosting plushosting.execulink.com 216.251.43.98
Silver Web Hosting plushosting.execulink.com 216.251.43.98
Silver Lite Web Hosting plushosting.execulink.com 216.251.43.98
Gold Web Hosting plushosting.execulink.com 216.251.43.98
Platinum Web Hosting plushosting.execulink.com 216.251.43.98
 
Odyssey Web Hosting virtualhost.odyssey.on.ca 199.166.6.33
MGL Web Hosting virtualhost.mgl.ca 199.166.6.55

Note: If your website has had a non-generic (vanity) SSL certificate purchased and installed for your website, the Server IP listed in the table immediately above may not be accurate.  In such cases, the correct IP for your web hosting server can either be obtained via the SSL Manager application in Portal, or by contacting our Technical Support team.


What Are My FTP Settings?

Here are the standard settings that you'll require when attempting to connect to your website via FTP:

  • Server/Host: This varies from package to package. You can retrieve the specific settings for your domain by finding your web hosting package in the table above.  Either the Server Host Name or the Server IP can be used.
  • Port: 21
  • Login Credentials: Your web hosting user name and password.

What features and applications are supported with my web hosting package?

Here are the features and applications that are supported by our current web hosting packages.

 Web Hosting Packages 
Application/FeatureDomain PointerMOZBasicPremiumUltraDescription
Website Management Tools
Portal checkbox-circle.png - checkbox-circle.png checkbox-circle.png checkbox-circle.png Provides access to the Portal, a web-based website management interface.
Control Panel - checkbox-circle.png - - - Provides access to the Control Panel, an interface containing pre-written CGI scripts.
Domain Pointing checkbox-circle.png - - - - Forwards your domain to another website or URL.
Redirect URL - - - checkbox-circle.png checkbox-circle.png Redirect specific pages from your site to other locations.
File Manager Pro - - checkbox-circle.png checkbox-circle.png checkbox-circle.png Similar to an FTP program. Allows website file and folder management.
File Restore - - checkbox-circle.png checkbox-circle.png checkbox-circle.png Can be used to restore site content from a number of time-based backups.
Secure Shell - - - - checkbox-circle.png Set up a secure connection to access and manage files.
Marketing Tools
Announcer Pro - - 60 80 100 E-mail marketing tool that allows creation of HTML newsletters. (The # of contacts is limited per package.)
SocialStream - - - checkbox-circle.png checkbox-circle.png Allows management of numerous social media tools via one interface.
Website Design Tools
Online Presence Builder - - checkbox-circle.png checkbox-circle.png checkbox-circle.png An easy-to-use website design and management tool.
Joomla - - - checkbox-circle.png checkbox-circle.png Third-party application used to install and manage a Joomla website.
Wordpress - - - checkbox-circle.png checkbox-circle.png Blog publishing tool.
EasyStoreMaker Pro - - - - checkbox-circle.png E-commerce tool that allows creation of online storefronts, incorporation of various payment options, etc.
Microsoft Frontpage Manager - - - - checkbox-circle.png Allows use of Frontpage extensions, required for some sites developed with that application.
Website Statistics Tools
Log Manager - - - checkbox-circle.png checkbox-circle.png Provides access to view, download, delete, and rotate web log files.
Web Stats - checkbox-circle.png - - - Basic website statistics.
Analytics - - checkbox-circle.png checkbox-circle.png checkbox-circle.png A tool for users to track, view, and analyze website traffic, referral sources, and more.
Security Tools
FTP Manager - - checkbox-circle.png checkbox-circle.png checkbox-circle.png Set up and manage FTP access and users.
Website Security - - - checkbox-circle.png checkbox-circle.png Can secure designated areas of a website using passwords and/or IP access lists.
SSL Manager - - - - checkbox-circle.png Allows installation of generic and vanity SSL certificates.
Database Tools & Support
MySQL5 - - - checkbox-circle.png checkbox-circle.png Allows the creation of MySQL5 databases.
MySQL Manager - - - checkbox-circle.png checkbox-circle.png Allows users to create and manipulate MySQL databases.
PHP MyAdmin - - - checkbox-circle.png checkbox-circle.png An open source application which was developed for MySQL database management.
Microsoft Access - - - - checkbox-circle.png Allows users to upload their own MS Access databases for use on their website.
Microsoft SQL (MSSQL) - - - - 1 @ 100 MB Allows users to create one 100 MB MSSQL database. (Upgrades are available for additional fees.)
Microsoft SQL (MSSQL) Manager - - - - checkbox-circle.png Import/export/manage Microsoft SQL databases.
Manage DSN - - - checkbox-circle.png checkbox-circle.png Create MSSQL, MySQL, or MS Access Data Source Names (DSNs).
Scripting / Programming Language Support
CGI Scripting - - checkbox-circle.png checkbox-circle.png checkbox-circle.png Permits scripting that can be used to dynamically create web pages.
Perl 5 - - checkbox-circle.png checkbox-circle.png checkbox-circle.png PERL is a programming language, often used in CGI scripting.
PHP - - checkbox-circle.png checkbox-circle.png checkbox-circle.png PHP is a server-side scripting language, used to create dynamic web pages.
ASP / ASP.net (Active Server Pages) - - - - checkbox-circle.png Allows activation of ASP and/or ASP.net, server-side scripting languages.
Cold Fusion - - - - checkbox-circle.png Allows activation of Cold Fusion, a web application development tool.
Server Side Includes (SSI) - - - - checkbox-circle.png Permits SSI directives in HTML pages to dynamically generate content on an existing page.
Pre-Written CGI Scripts - checkbox-circle.png - - - Provides access to a number of pre-written CGI scripts, including 'WWWBoard', 'Guestbook', 'Password Protect Directories', 'FormMail', and 'Page Redirection'.
Application/FeatureDomain PointerMOZBasicPremiumUltraDescription

(Grandfathered packages may have slightly different features and applications available, but they are not listed here.)


How do I upgrade or downgrade my existing web hosting package?

To have your web hosting package upgraded or downgraded, please contact your Sales Rep or a member of our Sales team, either by phone (1-866-706-1994) or e-mail (business.solutions@execulink.com).


How do I view the web statistics associated with my website?

The method for viewing the statistics for your website depends on your web hosting package. Our MOZ web hosting packages have access to basic web statistics, while some of our newer web hosting packages have access to the Analytics application.

  • Analytics
    • For those web hosting packages which have the Analytics application as an available feature, it can be accessed via the Portal.
    • How do I log in to the Portal?
  • Web Stats
    • Web stats are only available on the MOZ web hosting package, and can be accessed via the following URL:
      • http://www.execulink.com/webstats/STANDARD/www.YourDomain
      • YourDomain should be replaced by your domain name.
      • So to view stats for the execulink.ca domain, the URL would be "http://www.execulink.com/webstats/STANDARD/www.execulink.ca".
      • You will be prompted to enter your web hosting credentials before your website's statistics will be displayed.

How do I redesign my website using Online Presence Builder?

The following guide has been created to help you through the process of redesigning your website using the new Online Presence Builder tool.

Note:  Due to the proprietary nature of the Online Presence Builder application, any web content created with it can only be accessed via the application itself.  There is no way to download the content directly, nor can the content be updated via any other method.