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CAREERS

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Join our growing team!
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Execulink Telecom is committed to making its workplace a rewarding, challenging, and fun place to work, with all of the benefits that go along with it.

  • Comprehensive Dental & Medical Benefits  This comprehensive plan covers you and your dependants.
  • Company Sponsored RRSP Contributions – Let Execulink Telecom help you plan for your retirement.
  • Health & Wellness Program  To help you stay healthy, you’ll enjoy paid days off and financial contributions to anything that increases your personal wellbeing.
  • Career Development & Scholarships – Execulink Telecom encourages personal and professional growth for its team members and their dependents.
  • Employee Discount Plan – You will be provided with free and/or discounted pricing on services.
  • Interest Free Computer Loans – As part of the team, it is essential that you keep up to date with technology. This benefit makes it easy and affordable.

Execulink Telecom is committed to Employment Equity and welcomes applications from women and men, including members of visible minorities, aboriginal peoples and persons with disabilities.

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Refer-an-Employee Program

Do you know someone that would be a good fit to work at Execulink? Recommend that person - and if they are hired - you get a free month of service* up to $100.00!

*available to Execulink customers only


Currently Recruiting:


VP of Customer Care

Vice President of Customer Care

The Role…

As the successful candidate you will report directly to the President, but will develop respectful and trusting relationships with all members of the leadership team.  In this role you will:

  • Lead the Customer Service team fostering a customer focused culture
  • Ensure that customers receive a positive, consistent and high quality support experience
  • Implement improvements to customer support processes and procedures
  • Ensure a high volume of customer retention
  • Track customer issues and make recommendations for changes to ensure customer satisfaction and business growth
  • Provide guidance, coaching and support to members of the customer service team
  • Track customer happiness and retention in regards to individual team member performance
  • Minimize customer wait times and down calls
  • Develop an effective work relationship with high profile customers
  • Keep abreast of industry trends and improvements to ensure the company delivers the highest quality customer experience 

The Ideal Candidate Will Possess: 

  • University Degree in Business or related field
  • 15 years’ customer service experience
  • 10 years’ experience in a leadership role with previous experience in a Senior Leadership role
  • Outgoing and enthusiastic
  • Proven leadership capabilities
  • Proven project management and problem solving skills 

About Us

Execulink Telecom, the largest locally owned independent telecom company in Southwestern Ontario, offers a variety of telecommunication services and multiple network options that allow our customers to benefit from flexible solutions based on their unique requirements, instead of conforming to rigid product offerings. These services are available to all levels of industry, encompassing business, government and residential customers. 

Execulink Telecom is committed to making its workplace a rewarding, challenging, and fun place to work, with all of the benefits that go along with it.

Perks

  • High energy, professional environment in a casual atmosphere where you are a part of our family, not just a number
  • Comprehensive Dental & Medical Benefits
  • Company sponsored RRSP contributions
  • Free and/or discounted services (Internet, Cable TV, Local Telephone, Long Distance, Mobility)
  • Interest Free Computer Loans
  • Health & Wellness Program
  • Career Development & Scholarships

If this opportunity sounds like the fit for your career development and you would like to be considered please submit your resume in confidence to: cheryl@peoplemanagementgroup.com

We appreciate all interested applicants, however only those qualified will be contacted.

Execulink Telecom is committed to Employment Equity and welcomes applications from women and men, including members of visible minorities, aboriginal peoples and persons with disabilities. 

APPLY NOW

Inside Business Solutions Sales Representative

At Execulink, Success is up to you!

Check mark symbol Are you looking for the right job and not just any job?

Check mark symbol Do you love sales?

Check mark symbol Do you love working with small and medium sized companies?

Check mark symbol Do you love the telecommunications industry?

Check mark symbol Do you love taking care of the details?

Check mark symbol Do you love being able to control your financial success?
 

If you answered yes to all of the above, we want to see your resume!

Join our growing team as an Inside Business Solutions Sales Representative!
 

About the Opportunity

  • Maintain and grow your existing book of business.
  • Sell telecommunications services to small and medium sized businesses through warm and cold calling, responding to inbound calls and web inquiries, as well as outbound calling campaigns in order to meet or exceed monthly sales quotas.
  • Present and close the sale of unique solutions based on customer needs.
  • Manage the sales cycle for all opportunities.
  • Provide “Over the Top” customer service
  • Work from the Woodstock location with core hours Monday-Friday from 8:30AM to 5:00PM with the occasional attendance required at evening networking events.
  • Hold the keys to your own financial success with a competitive base salary and uncapped commission!

You Offer

  • Strong communication and negotiation skills.
  • Demonstrated organizational and time management skills.
  • Knowledge of social media applications.
  • 5 Years Inside or Outside Sales experience.
  • Previous experience in telecommunications, technology or computers.
  • Valid Class G Driver’s license and reliable transportation.
  • A glass half full approach to everything you do.

About Us

Execulink Telecom, the largest locally owned independent telecom company in Southwestern Ontario, offers a variety of telecommunication services and multiple network options that allow our customers to benefit from flexible solutions based on their unique requirements, instead of conforming to rigid product offerings. These services are available to all levels of industry, encompassing business, government and residential customers.

Execulink Telecom is committed to making its workplace a rewarding, challenging, and fun place to work, with all of the benefits that go along with it.

The Perks

  • Comprehensive training
  • Full marketing support to generate inbound calls & web inquiries
  • High energy, professional selling environment in a casual atmosphere where you are a part of our family, not just a number
  • Dental & Medical Benefits – This comprehensive plan covers you and your dependants.
  • Company Sponsored RRSP Contributions – Let Execulink Telecom help you plan for your retirement.
  • Health & Wellness Program – To help you stay healthy you’ll enjoy paid days off and financial contributions to anything that increases your personal well-being.
  • Career Development & Scholarships – Execulink Telecom encourages personal and professional growth for its team members and their dependents.
  • Employee Discount Plan – You will be provided with free and/or discounted pricing on services.
  • Interest Free Computer Loans – As part of the team, it is essential that you keep up to date with technology. This benefit makes it easy and affordable.

How to Apply

  • Step 1 – Complete the Skills Assessment Survey
    • Execulink values Honest Communication.  If your answers are in conflict with your resume your application will be disregarded.  Please click the link to complete the skills assessment https://www.surveymonkey.com/r/inbussalessurvey
  • Step 2 – Cover Letter and Resume
    • In your cover letter tell us why you think you would excel as a member of our Inside Business Solutions Sales team!
    • Email your cover letter and resume in confidence stating Inside Business Solutions Sales Representative in the subject line to rebecca.tothe@execulink.com.

We appreciate all interested applicants, however only those qualified will be contacted.

Residential Sales Associate

At Execulink, Success is up to you!

Check mark symbol Are you looking for the right job and not just any job?

Check mark symbol Do you love sales?

Check mark symbol Do you love helping people?

Check mark symbol Do you love the telecommunications industry?

Check mark symbol Do you love taking care of the details?

Check mark symbol Do you love being able to control your financial success?
 

If you answered yes to all of the above, we want to see your resume!

Join our growing team as a Residential Sales Associate!
 

About the Opportunity

  • Respond to customer inquiries, process orders and sell telecommunications services to residential customers (Internet, Cable/IPTV, Home Phone)
  • Provide “Over the Top” customer service
  • Build rapport and manage relationships with residential customers
  • Respond to inbound calls and web inquiries
  • Participate in outbound calling campaigns
  • Use active listening skills to produce a high success rate of customer retention during customer retention calls
  • Accept, enter and process customer account payments
  • Enter new customer data and update changes to existing accounts in the corporate database
  • Analyze customer information, provide recommendations on possible improvements to products and services and offer long-term solutions to retain customers
  • Work from the Woodstock location on shift rotations Monday-Friday from 8:30AM to 5:00PM
  • Hold the keys to your own financial success with a competitive base salary and uncapped commission!

You Offer

  • Strong communication skills
  • The ability to multi-task
  • Demonstrated organizational and time management skills
  • Knowledge of social media applications
  • Basic computer skills
  • A demonstrated successful past performance in selling and closing with preference given to phone sales skills
  • Strong listening skills with the ability to recognize opportunities
  • The ability to position service features and benefits, in order to successfully overcome objections
  • Previous experience selling telecom or technology based products or services
  • Previous experience in telecommunications an asset
  • An upbeat personality and a positive, winning attitude!
  • A desire to expand your knowledge of technology and the telecommunications industry

About Us

Execulink Telecom, the largest locally owned independent telecom company in Southwestern Ontario, offers a variety of telecommunication services and multiple network options that allow our customers to benefit from flexible solutions based on their unique requirements, instead of conforming to rigid product offerings. These services are available to all levels of industry, encompassing business, government and residential customers.

Execulink Telecom is committed to making its workplace a rewarding, challenging, and fun place to work, with all of the benefits that go along with it.

The Perks

  • Comprehensive training
  • Full marketing support to generate inbound calls & web inquiries
  • High energy, professional selling environment in a casual atmosphere where you are a part of our family, not just a number
  • Dental & Medical Benefits – This comprehensive plan covers you and your dependants.
  • Company Sponsored RRSP Contributions – Let Execulink Telecom help you plan for your retirement.
  • Health & Wellness Program – To help you stay healthy you’ll enjoy paid days off and financial contributions to anything that increases your personal well-being.
  • Career Development & Scholarships – Execulink Telecom encourages personal and professional growth for its team members and their dependents.
  • Employee Discount Plan – You will be provided with free and/or discounted pricing on services.
  • Interest Free Computer Loans – As part of the team, it is essential that you keep up to date with technology. This benefit makes it easy and affordable.

How to Apply

  • Step 1 – Complete the Skills Assessment Survey
    • Execulink values Honest Communication.  If your answers are in conflict with your resume your application will be disregarded.  Please click the link to complete the skills assessment https://www.surveymonkey.com/r/ResSales  
  • Step 2 – Cover Letter and Resume
    • In your cover letter tell us why you think you would excel as a member of our Residential Sales team!
    • Email your cover letter and resume in confidence stating Residential Sales in the subject line to rebecca.tothe@execulink.com.

We appreciate all interested applicants, however only those qualified will be contacted.

Operations Systems

At Execulink, Success is up to you! 

Check mark symbol Are you looking for the right job and not just any job?

Check mark symbol Do you love problem solving?

Check mark symbol Do you love the telecommunications industry?

Check mark symbol Do you love systems administration?

Check mark symbol Do you love helping people?
 

If you answered yes to all of the above, we want to see your resume!

Join our growing team in Operations Systems!
 

About the Opportunity

  • Deduce systems issues, determine probable causes and eliminate possibilities to identify the true problem
  • Engage with third party vendors and determine the best approach to keep them engaged
  • Work with a team of experienced Operations Systems Specialists to solve complex problems and provide the best possible customer service
  • Work with the following to fix technical issues:
    • OpenLDAP
    • Bash Scripting
    • Programming (Perl, PHP, Python, C)
    • Package Management (RPM’s)
    • Apache
    • Nginx
    • Cyrus IMAP
    • EXIM
    • ZFS
    • DRBD
    • iSCI
    • ffmpeg
    • Minerva 5.x
    • H.264, MPEG2, MPEG4
    • Sencore IP Core Monitoring Probe
    • INCA
    • Entone Kamai 500, Amulet 45x, Amulet 50x
    • TR-069 ACS and other related TR’s
    • CFEngine
    • KVM
    • XVM
    • OpenStack

You Offer

  • Demonstrated problem solving ability
  • Strong communication skills
  • Demonstrated organizational and time management skills
  • Adaptability with a quick learning demeanor
  • Previous experience with Linux and the above applications
  • 5-10 years’ experience as a systems administrator in a Unix shop
  • Post-secondary education in Computer Information Systems or related field
  • Previous experience with TV platforms an asset.
  • Valid Class G Driver’s license and reliable transportation.

About Us

Execulink Telecom, the largest locally owned independent telecom company in Southwestern Ontario, offers a variety of telecommunication services and multiple network options that allow our customers to benefit from flexible solutions based on their unique requirements, instead of conforming to rigid product offerings. These services are available to all levels of industry, encompassing business, government and residential customers.

Execulink Telecom is committed to making its workplace a rewarding, challenging, and fun place to work, with all of the benefits that go along with it.

The Perks

  • Comprehensive training
  • High energy, professional environment in a casual atmosphere where you are a part of our family, not just a number
  • Dental & Medical Benefits – This comprehensive plan covers you and your dependants.
  • Company Sponsored RRSP Contributions – Let Execulink Telecom help you plan for your retirement.
  • Health & Wellness Program – To help you stay healthy you’ll enjoy paid days off and financial contributions to anything that increases your personal well-being.
  • Career Development & Scholarships – Execulink Telecom encourages personal and professional growth for its team members and their dependents.
  • Employee Discount Plan – You will be provided with free and/or discounted pricing on services.
  • Interest Free Computer Loans – As part of the team, it is essential that you keep up to date with technology. This benefit makes it easy and affordable.

How to Apply

Step 1 – Complete the Skills Assessment Survey

Execulink values Honest Communication.  If your answers are in conflict with your resume your application will be disregarded.  Please click the link to complete the skills assessment https://www.surveymonkey.com/r/OPSystems

Step 2 – Cover Letter and Resume

In your cover letter tell us why you think you would excel as a member of our Operations Systems team!

Email your cover letter and resume in confidence stating Operations Systems in the subject line to rebecca.tothe@execulink.com.
 

We appreciate all interested applicants, however only those qualified will be contacted.

Technical Support Representative

At Execulink, Success is up to you!

About Us

Execulink Telecom, the largest locally owned independent telecom company in Southwestern Ontario, offers a variety of telecommunication services and multiple network options that allow our customers to benefit from flexible solutions based on their unique requirements, instead of conforming to rigid product offerings. These services are available to all levels of industry, encompassing business, government and residential customers.

Execulink Telecom is committed to making its workplace a rewarding, challenging, and fun place to work, with all of the benefits that go along with it.

The Perks

  • $17.25 per hour!
  • Comprehensive training
  • Dental & Medical Benefits – This comprehensive plan covers you and your dependants.
  • Company Sponsored RRSP Contributions – Let Execulink Telecom help you plan for your retirement.
  • Health & Wellness Program – To help you stay healthy you’ll enjoy paid days off and financial contributions to anything that increases your personal well-being.
  • Career Development & Scholarships – Execulink Telecom encourages personal and professional growth for its team members and their dependents.
  • Employee Discount Plan – You will be provided with free and/or discounted pricing on services.
  • Interest Free Computer Loans – As part of the team, it is essential that you keep up to date with technology. This benefit makes it easy and affordable.

About the Opportunity

  • Respond to customer inquiries, requests and complaints via telephone, email and web based live chat.
  • Provide “Over the Top” customer service
  • Perform customer call backs, ticket and tasks, ticket creation and escalation and or reviewing documentation.
  • Maintain technical knowledge of all Execulink products and services
  • Work from the Woodstock location with the ability to work towards choosing the shifts you want to work!  Our 24/7 Technical Support Representative get to bid on the shifts the want to work, based on their KPI ranking each month!

You Offer

  • Strong verbal and written communication skills.
  • Fluent in English
  • Available to work a flexible schedule including evenings, midnights, weekends and holidays with a possibility of split shifts.
  • The ability to multi-task
  • Exceptional telephone etiquette
  • Demonstrated organizational and time management skills
  • A glass half full approach to everything you do with a passion for providing excellent customer service
  • Computer literate with both Microsoft and Mac operating systems, applications and internet navigation programs
  • 3 years previous experience in a call center and/or providing technical customer service
  • Valid Class G License and access to reliable transportation
  • Post-secondary education in a computer-related environment, specifically CCENT(Cisco Certified Entry Level Network technician) an asset.
  • Previous experience in telecommunications an asset.

How to Apply

At Execulink we are always looking for amazing people to join our team as Technical Support Representatives!  If you are interested in a potential opportunity to become a part of our team and believe you have the skills required to be an Execulink Technical Support Representative please follow the below steps to submit your application.

Step 1 – Complete the Skills Assessment Survey

Step 2 – Cover Letter and Resume

  • In your cover letter tell us why you think you would excel as a member of our Technical Support Team!
  • Email your cover letter and resume in confidence stating Technical Support in the subject line to rebecca.tothe@execulink.com.

We appreciate all interested applicants, however only those qualified will be contacted.

Thedford Office - Customer Service/Sales Associate

At Execulink, Success is up to you! 

Check mark symbol Are you looking for the right job and not just any job?

Check mark symbol Do you love providing exceptional customer service?

Check mark symbol Do you love sales?

Check mark symbol Do you love the telecommunications industry?

Check mark symbol Do you love taking care of the details?
 

If you answered yes to all of the above, we want to see your resume!

We are currently seeking a Customer Service/Sales Associate to join our team in Thedford for a 12+ month maternity leave contract.


About the Opportunity

  • Act as the front desk clerk assisting customers with in person inquiries, selling customers telecommunications services and processing account payments
  • Respond to customer phone and e-mail inquiries, process orders and sell telecommunications services to customers
  • Provide “Over the Top” customer service
  • Build rapport and manage relationships with residential customers
  • Participate in outbound calling campaigns
  • Use active listening skills to produce a high success rate of customer retention during customer retention calls
  • Enter new customer data and update changes to existing accounts in the corporate database
  • Analyze customer information, provide recommendations on possible improvements to products and services and offer long-term solutions to retain customers
  • Assist with customer appreciate events such as BBQs
  • Work from the Thedford location Monday-Friday from 8:00AM to 4:30PM

You Offer

  • Strong communication skills
  • The ability to multi-task
  • Demonstrated organizational and time management skills
  • Basic computer skills
  • A demonstrated successful past performance in selling and closing with preference given to phone sales skills
  • Strong listening skills with the ability to recognize opportunities
  • The ability to position service features and benefits, in order to successfully overcome objections
  • Previous experience selling telecom or technology based products or services
  • Previous experience in telecommunications an asset
  • An upbeat personality and a positive, winning attitude!
  • A desire to expand your knowledge of technology and the telecommunications industry

About Us

Execulink Telecom, the largest locally owned independent telecom company in Southwestern Ontario, offers a variety of telecommunication services and multiple network options that allow our customers to benefit from flexible solutions based on their unique requirements, instead of conforming to rigid product offerings. These services are available to all levels of industry, encompassing business, government and residential customers.

Execulink Telecom is committed to making its workplace a rewarding, challenging, and fun place to work, with all of the benefits that go along with it.

The Perks

  • Comprehensive training.
  • High energy, professional selling environment in a casual atmosphere where you are a part of our family, not just a number
  • Dental & Medical Benefits – This comprehensive plan covers you and your dependants.
  • Company Sponsored RRSP Contributions – Let Execulink Telecom help you plan for your retirement.
  • Health & Wellness Program – To help you stay healthy you’ll enjoy paid days off and financial contributions to anything that increases your personal well-being.
  • Career Development & Scholarships – Execulink Telecom encourages personal and professional growth for its team members and their dependents.
  • Employee Discount Plan – You will be provided with free and/or discounted pricing on services.
  • Interest Free Computer Loans – As part of the team, it is essential that you keep up to date with technology. This benefit makes it easy and affordable.

How to Apply

  • Step 1 – Complete the Skills Assessment Survey
  • Step 2 – Cover Letter and Resume
    • In your cover letter tell us why you think you would excel as a member of our Customer Service/Sales team!
    • Email your cover letter and resume in confidence stating Customer Service/Sales in the subject line to rebecca.tothe@execulink.com.

We appreciate all interested applicants, however only those qualified will be contacted.